Before you begin
The Unknown USB device (device descriptor request failed) in Windows Device Manager on HP and Lenovo would stop your USB devices like an Android mobile, flash drive or pen drive from being properly detected for use in Windows 10, 8 or 7, but we finally resolved the USB not recognized problem for you.
- However, when using our inf file to install in windows 10, after it's installed, it shows in the device manager under ports with the warning indicator on the icon and a code 10. Then, when we plug our device in, it uses the built-in windows 10 usbser.inf file and it shows our device as connected under ports as 'USB Serial Device'.
- How to Fix USB Device Not Recognized in Windows 10/8/7/XP/Vista. If your device is not recognized at the moment, you can try the below six solutions to make it show up again. You don't have to try every method, but we strongly recommend you follow the sequence, which our experts have tried many times.
Driver updates for Windows 10, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:
Update the device driver
In the search box on the taskbar, enter device manager, then select Device Manager.
Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.
Select Search automatically for updated driver software.
Select Update Driver.
If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
Reinstall the device driver
In the search box on the taskbar, enter device manager, then select Device Manager.
Right-click (or press and hold) the name of the device, and select Uninstall.
Restart your PC.
Windows will attempt to reinstall the driver.
More help
If you can't see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors.
In case you are experiencing USB Device Not Recognized Error, whenever you plug in a USB mouse or Keyboard, you can make use of the following methods to Fix USB Device Not Recognized error in Windows 10.
USB Device Not Recognized Error in Windows 10
USB Device not recognized error in Windows 10 is not only noticed while connecting new USB devices, it is also noticed in case of USB devices like your Mouse or Keyboard that are already plugged into the computer.
Irrespective of the case, you should be able to fix USB Device not recognized error in Windows 10 by using one of the following methods.
- Disconnect USB Devices and Restart
- Unplug Computer From Power Cable
- Update Device Drivers
- Check For Updates
- Disable USB Selective Suspend Setting
- Change Power Management Settings
- Uninstall Faulty Device Drivers
Make sure that you do not skip the first and the second methods as listed below.
1. Disconnect USB Devices and Restart
Disconnect all USB devices and then Restart your computer.
Once the computer restarts, plug back the USB device into the same USB port which was not recognizing it. If this does not work, try connecting the device to other USB ports on your computer.
2. Unplug Computer From Power Source
The reason for USB device not recognized error in Windows 10 could be due to your computer going through minor software glitches.
To clear this, simply Power OFF your computer and also unplug it from the power source. Wait for 5 minutes and Restart your computer.
Sometimes, this simple step can fix USB device not recognized error on your computer.
3. Update Device Drivers
Your Windows computer should automatically update the firmware for all device drivers. However, this may not always happen, resulting in device drivers becoming outdated.
1. Right-Click on the Start button and click on Device Manager option.
2. On the device Manager Screen, expand the entry for Universal Serial Bus Controllers.
3. In the expanded Universal Serial Bus Controllers, right-click on the Unknown device and click on Properties.
4. On the next screen, go to Driver tab and click on Update Driver button.
5. On the next screen, click on Search Automatically for updated driver software option.
After installing updated driver, see if your computer is able to recognize the USB device.
4. Check For Updates
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See if an Update is available for your computer. If an update is available, Windows will also install the latest available drivers for your computer.
1. Click on the Start button > Settings Icon > Updates & Security.
2. On the Update and Security screen, click on Windows Update in the side menu and click on Check For Updates button.
3. Allow Windows to check for available updates and install them onto your computer
In case updates are available, the latest available device drivers will also be installed on your computer.
5. Disable USB Selective Suspend Setting
By default, Windows computer is set to conserve power by suspending power supply to external USB devices, whenever they are inactive.
However, this power saving setting can sometimes cause problems like Error Code 43 and USB Device Not Recognized Error in Windows 10.
1. Open Control Panel on your computer.
2. On the Control Panel Screen, make sure that you are in “Category” view and click on System and Security.
3. On the System and Security Screen, click on Power Options.
4. On Power Options screen, click on Change Plan Settings link located next to the current Power Plan.
5. Next, click on Change Advanced Power Settings link.
6. On the next screen, click on USB Settings > USB selective suspend setting and select disabled option for “Plugged In” and also for “On Battery” in case you are using a Laptop.
7. Click on OK to save above settings.
6. Change Power Management Setting For USB Root Hub
1. Right-Click on Start button and then click on Device Manager option.
2. On the device Manager Screen, expand the entry for Universal Serial Bus Controllers.
3. Right-click on USB Root Hub and click on Properties.
4. On the Properties screen, click on Power Management tab and uncheck the option for “Allow the computer to turn off this device to save power” and click on OK.
In case you have more USB Root Hubs, you will need to repeat the above steps for them as well.
Note: You can recheck “Allow the computer to turn off this device to save power” option, in case this step has not helped in fixing USB device not recognized error on your computer.
7. Uninstall Faulty Device Drivers
The problem of USB device not recognized error in Windows 10 could be due to faulty, corrupted or missing device drivers.
This can be fixed by uninstalling faulty device drivers and allowing Windows to automatically reinstall them back on your computer.
Note: On rare occasions Windows may not install Device Drivers and you may end up with no USB Ports working.
1. Right-click on Start button and then click on Device Manager.
2. On the Device Manager screen, expand the entry for Universal Serial Bus Controllers.
3. In the expanded Universal Serial Bus Controllers, right-click on the faulty device and then click on the Properties option.
4. On the next screen, click on the Driver tab and then click on the Uninstall button.
5. On the pop-up, click on OK to confirm that you do want to Uninstall the driver.
6. Repeat the above steps for other affected devices
7. After all the affected devices are uninstalled, Restart your computer.
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Once your computer restarts, Windows should automatically load the right drivers as required for your computer.